There’s also a critical BIOS update that you should do (regardless of if your notebook is affected by these problems or not).Also, before sending your notebook into HP, be sure to backup all your data, as they’ll probably reset your laptop to the factory state (ie. Mower Parts has a full line of parts including carburetors, tires, batteries, belts, blades, starters, trimmer string, PTO clutches, and much more.
But, since Christmas is coming up soon, it might take longer. well, that was it, the warranty service was arranged, and all I need to do is put it in the box, and hand it over to Fed Ex. I was quite surprised when I received an email regarding the exact same issue today, actually.
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I had determined that the Wireless Adaptor was not working because of hardware problems.
So, I shot an email to HP, and they told me to do what I had done already (except, they also wanted me to recover the laptop to factory state, I didn’t want to do that), and said that if the problem persisted after trying those steps, to phone HP Technical Support and explain the problem to them. I explained the problem, and what I did to troubleshoot and attempt to fix it.
He explained to me that HP will send me a box through Fed Ex, which contains instructions, and that I should pack the notebook into the box (duh), and either get Fed Ex to pick it up, or to drop it off to Fed Ex.
He said the box should arrive on Saturday (tomorrow), and that it usually takes 7-10 business days for you to get your notebook back (article on HP’s site says 10-14…).
He had me hard reset the notebook, which didn’t fix it.
So, he had me plug an Ethernet cable into the notebook, to check if that worked (which I had done when the problem started, but forgot to mention it to the guy).
If you warranty is still in effect, it will remain unchanged.